Shipping Policy for Avelinestudio
This Shipping Policy explains how Avelinestudio processes orders, dispatches parcels, assigns carriers, and handles delivery exceptions on avelinestudio.com. Our goal is to keep delivery expectations clear and fair for every customer, including international destinations.
If a dispute occurs, we encourage direct contact first so both sides can resolve the issue efficiently and in good faith. We document request history to ensure fair treatment and consistent outcomes across similar cases.
Our support team can be reached through [email protected]. We respond in queue order and prioritize time-sensitive order issues such as address errors, delivery exceptions, and payment verification follow-ups.
Operational timelines are estimates unless explicitly guaranteed. Processing or transit delays may occur during high-volume periods, carrier disruptions, customs controls, severe weather events, or payment security reviews.
For quality and fraud prevention, we may request additional order evidence in limited cases. This may include shipment photos, packaging details, account verification, or transaction references needed to validate claims.
Policy enforcement is designed to protect legitimate customers. Accounts associated with abuse patterns, intentional misinformation, or repeated exploitation of refunds and chargebacks may be restricted or permanently blocked.
Our standard order processing window is 1 business day(s), with cutoff around 15:00 local fulfillment time. Requests submitted after cutoff may move to the next processing cycle.
Typical domestic delivery windows range from 2 to 6 business days after dispatch, depending on destination, service level, and carrier performance in the receiving region.
Approved returns generally require items to be unused, undamaged, and complete with original components. The baseline return window for eligible orders is 41 days from confirmed delivery unless law requires otherwise.
Records tied to transactions, policy compliance, and account security may be retained for up to 18 months after relevant activity, except where extended retention is legally required.
We collect only the data needed to operate the store safely, complete valid transactions, support customer requests, reduce fraud risk, and comply with legal obligations that apply to ecommerce operations in the jurisdictions where we do business.
Shipping rates are calculated by destination, package profile, and selected service speed. Customs duties and import fees may apply for international shipments.
Tracking events may appear with delay after label creation. A parcel marked delivered by the carrier is treated as delivery confirmation for standard claim workflows.
If a package is lost in transit, we initiate a carrier investigation and provide resolution options based on findings, claim timing, and available shipment evidence.
For policy questions or clarification requests, contact [email protected]; we aim to provide clear guidance and practical next steps for each inquiry.